250 Megabit Internet at Home

The Need For Speed

While nothing special in some other countries (like… New Zealand… let alone the USA), a better-than-100-Megabit Internet service at home has been an unattainable goal for me in the wilds of Adelaide, South Australia until now.

I have long had access to much faster speeds at the office, via path diverse gigabit fibre links that were installed back when I owned an Internet company, but not at home.

The companies who are giving the NBN a run for their money using fixed wireless services couldn’t help me, because I live in one of those leafy streets full of those tall things that leaves grow on. Our house has no radio line-of-sight to anywhere and no way to ‘fix’ that without the use of chainsaws. Not doing that.

Wait, but Why?

Why bother? To some extent this is for the same reason that I have a Tesla Model S P100D (Capable of accelerating from 0 to the open road speed limit in less than 2.3 seconds)… ‘Because’.

At least, that’s how I felt about it before I’d done it.

I have since found that there are some genuine benefits beyond mere geek bragging rights.

Our home is in the HFC network footprint. Back in December 2013 (!) I penned a blog post about how HFC (while definitely not as good as pure fibre) was still capable of speeds well over 100 Megabits per second, and definitely a dramatic improvement over (sigh) FTTN.

I don’t think I was expecting it to be a seven year wait (!) but at last, here in 2020, I have finally got there, via the very same HFC box pictured in that 2013 blog post.

To my great chagrin, I’ve not been able to obtain those > 100 Meg speeds with the ISP I founded, Internode. It seems that Internode is a prisoner of the the TPG group’s apparent disinterest in keeping up with state-of-the-art NBN home Internet speeds.

The fastest home Internet service currently offered by the TPG group companies is 100 Megabits, despite the release of higher fixed line speeds in the underlying network by NBNCo in May 2020.

This is a direct mirror of the long term TPG group decision to artificially constrain they speeds they offer on the NBN Fixed Wireless footprint, as I related recently. On the Fixed Wireless (FW) footprint, the fastest speeds being sold by Internode are 25 Megabits per second, despite NBNCo having offered Internet providers FW speeds of up to 75 megabits per second.

The TPG group have ignored higher speed options on fixed-wireless for more than two years so far (and yes, I have asked – repeatedly), so I have little optimism for the group to return to the forefront in fixed line speeds on the NBN in general any time soon.

Time to change providers. This was a decision I was sad about because, well, I did start Internode!

The changeover process on the NBN fixed line network is incredibly smooth and simple – such a contrast to the complicated realm that Internode and others had to navigate when it came to switching between ADSL2+ DSLAM networks.

Online signup took just a few minutes. A little later the same day I got an SMS to say that I had a 250 Megabit Internet service running with Aussie Broadband.

There was no physical change to anything. I simply got an SMS message to say it was done, and without even resetting or logging into the router, the world got…faster.

In fact, I was a bit shocked at how fast it was:

Over-achieving on a ‘250’ megabit Aussie Broadband service

I’m used to real-world download speeds being lower than the ‘advertised’ line rate, because that advertised raw data rate typically includes TCP/IP packet overheads. By contrast, this service is achieving noticeably more than the advertised speed(!).

It is also amazingly consistent. At 8pm I tried again and instead of a 274 megabit per second speedtest result, I managed a ‘mere’ 273 Megabits per second. Indeed I am yet to see a speedtest result below 250.

“Nice upstream speed, kid…gonna miss it after the upgrade?”

One thing I am a bit sad about, and it is not Aussie Broadband’s fault, is the NBNCo decision to speed constrain the upstream direction on the NBN ‘250’ services to a mere 25 megabits per second. The NBNCo 100M service has a 40M upstream, and the loss of that faster upstream (and that’s what I used to have) real does peeve me a bit.

In my view, constraining the upload speed artificially is akin to a gangster charging ‘protection money’. This level of asymmetry (10:1) is a bit unreasonable when all of the underlying backhaul/CVC/etc links are full duplex (i.e. same-speed-both-ways) data paths, so the upstream pipes are mostly full of ‘air’. At the same ratio as the 100M NBNCo service, there really should be a 100M uplink speed on this service.

Anyway – it is what it is, and in this regard I am merely a paying customer.

(My Aussie Broadband Refer-A-Friend Code is 4549606 if you feel like doing the same thing and if you’d like a $50 credit when you sign up 🙂 )

Does it matter – can you tell the difference?

It turns out that you can.

Web browsing of even content-rich sites is now visibly ‘snappier’, which isn’t earth-shattering, but it is very nice.

It is (of course) in the downloading of large chunks of data that the speed difference really comes to the fore.

I found myself downloading the latest Mac OS X release, Catalina, that weighs in at around 12.5 Gigabytes (!). I hit the ‘Download’ button on the Mac App Store and went off to make a cup of coffee, being used to this sort of thing taking a fair old while, even on a 100M link.

I came back to the Mac a little over 5 minutes later and it was fully downloaded and waiting for me to hit the ‘start’ button to do the upgrade. I had to get the calculator out to decide if that was even possible…and it is. The speeds I am achieving equate to more than 2 Gigabytes per minute of achieved payload data rate. Mercy Sakes that is quick.

Another few hundred gigabytes of Dropbox folders needed to be synchronised over the Internet link into that same Mac. Sure, that took a few hours, but again it was way faster than it had ever happened before. A few hundred gigabytes.

Overall – I’m really loving this.

There is just no sense of conflict in usage by different household members, even when a few household members are are streaming high bandwidth 4K HDR content at the same time (and…they really do).

Even while that Mac was chugging away in a corner, re-synchronising hundreds of Gigabytes of Dropbox folders onto its onboard SSD, the Internet service remained just lightning-fast for everyday tasks.

The Weakest Link

Back in the ADSL2+ days at Internode, we would often have to chase down apparent Internet link speed issues that really turned out to be local (in-house) issues with WiFi base stations or other in-house network issues – even at a mere 10-20 megabits per second. The state of the art in routers and wifi at the time was a lot worse than it is today.

By contrast, the 270 megabit per second down speed test results I am consistently obtaining with my shiny new Aussie Broadband service are being achieved to a laptop over WiFi on the kitchen table – not even using a wired network port (!).

I have tried again on a wired port, just to see if it was different and it was exactly the same. Somewhere between my glass-half-full blog post about HFC in 2013 and now, the rest of the home network technology concerned has comprehensively ‘caught up’.

For interest, the on-site data path is:

  1. A Ubiquiti EdgeRouter-X. This router is more than up to the speed task, rock solid and reliable, has automatic backup link failover, and the 5 port model I have at home comes in at under A$90. Incredible. This is a disruptive, excellent value device that is worthy of a separate review in its own right.
  2. An old TP-Link rack-mount gigabit switch.
  3. Multiple trusty Apple Airport Extreme base stations spread around the house, all connected on wired ethernet back to the central switch. Also well up to the task, but Apple don’t make ’em any more.
  4. My (now) 3.5 year old MacBook Pro.

I’m intending to swap it all that out in a little while for a new set of Ubiquiti ‘UniFi’ series hardware (UDM-Pro, UniFi PoE switches and UniFi PoE Wireless Access Points).

I do not expect that change to create a speed gain. However, I deployed that full product set on our farm recently across a six site single mode fibre ring and – wow. That product set achieves everything on a complex site that used to take days of head-scratching with a Unix command line, and it turns it all into 10 minutes of point-and-click with a web browser. Again well deserving of a separate review sometime.

Conclusion

I am just loving the new 250 Megabit per second Internet service at home. Having spent most of my business career involved in the engineering of local, national and international many-gigabit-per-second networks, its nice to have something at home that – at last – feels like it is decently quick.

I’m hanging out for the full Gigabit service, though, on the happy day when NBNCo manage to get fibre down my street. Bring that on !

How to ignore a customer without even trying

Today I experienced an ironic example of an Internet Service Provider (ISP) successfully avoiding any consideration of a well meaning (and simple!) suggestion to improve their offerings. It is ironic because the ISP concerned is Internode, the company I founded in 1991.

I meant well in trying to help them to improve their service offering, but all I wound up doing was falling down a funny / sad rabbit hole in terms of where those efforts landed me, as you will see.

I used what appeared to be the appropriate email address (found on this page):

This is what I sent (very lightly edited for additional clarity):

From: Simon Hackett

Subject: The absence of support for Fixed Wireless Plus is a strange
and unfortunate deficiency

Date: 17 October 2020 at 1:21:38 pm ACDT

To: customer-relations@internode.com.au


Hi guys,

I have a 25 Megabit fixed wireless service in Tasmania. 

This is the fastest Fixed Wireless offering available from
Internode/iiNet/TPG.

Fully appreciate this sheets home to TPG decisions on how the NBN
Fixed Wireless service is operated - but - NBNCo introduced a new,
higher speed/best effort (up to 75/10) Fixed Wireless service a
long time ago (December 2018!).

I have tried repeatedly since to get my service upgraded to
support those higher speeds, but I have confirmed (on multiple
occasions) with the sales team that there is no plan to have
Internode able to offer those higher speeds… which is just crazy,
frankly.

I think I’ve given Internode at least a year to fix this - and it
isn’t getting fixed - that much is clear. 

So - I’ve now given up and signed up with Aussie Broadband and as
of yesterday, I am indeed enjoying > 60 megabit per second
speeds on the same site with the same hardware and the performance
change is dramatic. 

I will call the accounts team on Monday to cancel down the old
Internode services at the site concerned (snbs client ID is
<REDACTED>, for reference).

As the person who founded Internode, I have found it hugely
disappointing - indeed actually upsetting - to have had to do
this… but (sincerely) this ball (in terms of supporting fixed
wireless customers) has been comprehensively dropped on a long
term basis by the TPG group. Supporting the now-current Fixed
Wireless service offering and rolling existing customers over to
it would be trivial. 

It beggars belief that this is not being done - but - well -
obviously it is not.

For the sake of not losing customers in Fixed Wireless over time
in this entirely avoidable manner, I would challenge you to
actually fix this. It won’t help me, any longer, but it would help
YOU (and your existing and future customers). 

Yours sincerely,
 Simon Hackett
 Founder, Internode

I got an email reply promptly back from iiNet (note: not from Internode), which said:

Hi Simon 

Would you mind providing your account number or mobile number for us to
assist you further.

Kind Regards
<REDACTED>
Case Manager 
iiNet Customer Relations

I pointed out in reply that I had in fact already provided this information.

What floored me is what came back next:

Hello Simon,

Thank you for your email and I do apologize for the delayed response.

Please contact internode directly via the following link: 
https://www.internode.on.net/contact/?dep=support

Their contact details are via the above website.

Warm Regards,

Customer Service Representative
iiNet Support

iiNet

iiNet Limited, Locked bag 16, Cloisters Square WA 6850
ph: 13 22 58 fax: 1300 785 632
email: support@iinet.net.au
web: www.iinet.net.au

Um… excuse me?

Here’s the bottom line – I tried, but – having been taken on a complete runaround for my trouble, well, I’m outta there…

…and wondering why I gave them more than year to fail to address my original issue (as per my email above) before I left. Loyalty, I guess.

My Aussie Broadband ‘Refer-a-Friend’ code is 4549606 if you’re considering the same move, and it will get you (and me!) a $50 credit if you use it.

Thus far I’ve been highly impressed with the outcome, and I’ll have more to say about that later.

(Full Disclosure: I have also purchased some ASX:ABB shares after their recent IPO)

Internode NBN HFC using an Apple Airport Extreme as the site router

I installed an Internode NBN HFC service in an apartment a few months ago. It comes with a Huawei HG659 router, attached to the NBN standard issue Arris HFC cable modem.

I really don’t like that router. Its got some negative characteristics  – including it having a DHCP server that can get itself confused and conspire to keep handing out a conflicting IP address on the active network. I also much prefer using Apple Airport Extreme base stations for WiFi networking rather than the built in stuff in routers of that ilk (lets call them ‘low cost and cheerful’) – especially when I’m running multiple WiFi base stations (as is the case in the site concerned).

I’ve had great success in another site using Internode NBN via Fixed Wireless by just configuring the PPPoE client into the Airport Extreme and plugging that straight into the incoming connection from the Fixed Wireless NTD. That worked like a charm, and eliminated a similarly ‘cheerful’ router in that circumstance. However this simple approach just didn’t work on the NBN HFC connection – configuring the PPPoE client in the Airport Extreme and plugging it into the Arris HFC cable modem directly lead to no joy.

Each NBN ISP has some choice over how the HFC based NBN connection gets deployed to their customers.  Some digging turned up the data point that the Internode service delivered via the NBN-Arris HFC modem is implemented as two ethernet VLANs, with VLAN 1 delivering the bundled VoIP fixed line phone service and with the Internet service delivered over VLAN 2.

There is no way to configure the use of an upstream VLAN in the Airport Extreme – it expects the PPPoE frames to turn up natively (with no VLAN tagging).

Some more digging and the solution emerged, namely to keep the Huawei HG659 in the picture but use it merely as an ethernet VLAN decoder. In that role, its job is so simple that it can do it without losing the plot.

and… it works (yay!)… but there are – of course – wrinkles 🙂

The steps involved should have been this simple:

  • Configure the HG659 using its wizard to ‘connect with another modem’. This is what the HG659 uses as its description for bridging the incoming VLAN to the local LAN ports.
  • Keep the HG659 WAN port connected to the Arris HFC modem (obviously)
  • Cable the Airport Extreme WAN port into one of the LAN ports of the HG659
  • Using the Airport Utility on a Mac, configure your PPPoE account details into the Extreme (Internet tab, select PPPoE and then fill in the username and password, leave the ‘Service Name’ blank)

However, this is what I also had to do (all in the Airport Utility)…

  • The DHCP IP range configured into the Airport Extreme needed to be changed (at least, I needed to change it, to make things work – YMMV). I switched it from its default of the 10.x range, and instead set it to use NAT on the 172.16 range (Network tab, Network Options button, IP v4 DHCP Range drop-down)
  • I had to turn off IPv6 entirely to avoid an ‘IPv6 Relay’ error coming up (Internet tab, Internet Options button, Configure IPv6 drop-down set to ‘Link Local Only’).
  • Turn off ‘Setup over WAN’ to avoid an alert coming up on the Airport Utility and the base station light flashing amber (Base Station Tab, clear the “Allow Setup over WAN’ check box). The point here is to explicitly disable the capacity for the Airport Extreme to be accessed (by the Airport Utility) over the WAN path. That’s definitely something I want disabled. My only issue here is that I’m surprised this checkbox is actually on by default in the first place!

One more bit of collateral damage here is that I probably can’t access the free VoIP phone service delivered over HFC VLAN 1 and out via the analog port on the HG659. I don’t care, I wasn’t interested in using it in the first place. It may well be the case that some cunning manual configuration of the HG659 could make that work (too) – but I really don’t care about it – so I just haven’t tried.

The one silly thing left out of all of this is that I didn’t get rid of any physical devices in the process, so I have this conga line of three hardware devices between the cable modem wall plate and the user devices in the site – the Arris HFC modem, the HG659 (now as a VLAN 2 decoder box only) and the Airport Extreme (as the site router plus central ethernet switch to some downstream Airport devices).

Speed tests are just as good as they were already, with downstream rates testing reliably in the mid 90’s and upstream in the high 30’s – pretty darned good (especially through that crazy hardware conga line) on a 100/40 Internode connection. Importantly the issues I had with the HG659 router and DHCP are gone.

Other notes:

  • The Internode NBN HFC service is in fact deployed on TPG infrastructure, so the above should apply equally to a ‘native’ TPG NBN service too. This also explains why the IPv6 doesn’t work (sniff).
  • The VoIP service should be capable of still being used, perhaps with some custom configuration of the HG659, and I may try to find a way to make that work just for the sake of the challenge
  • A router such as a FritzBox which is capable of VLAN decoding on the WAN port should be able to be used to deliver the Internet service directly via the Arris HFC modem without using the HG650 at all (eliminating one device). Its also possible the FritzBox may be smart enough to support logging in to the voice service via WAN VLAN 1 as well … and that is something to try out another day…!

 


 

Postscript: There is another approach to the removal of the Huawei device from the critical path that has been pointed out to me on another blog – here. This won’t work with the Airport but it is a way to allow a Fritzbox or a high end Billion or another router with WAN port VLAN support to be used for the Internet path instead of the HG659, leaving the HG659 functional as well – in parallel – to provide the voice port service that is bundled in with the Internode NBN HFC service. The benefit here is for people who do want to use that bundled voice service while also removing the HG659 from the critical path in Internet access terms. While it does need yet more hardware (an ethernet switch) – its a really creative and effective answer that might be very helpful to others to know about!

New Net, New Grid – FiRe 2015

In October this year I had the pleasure of having an in depth conversation about how the new energy grid and the new Internet grid is starting to evolve – and about the interesting similarities and overlaps that are evolving between the two.

A key thrust of the conversation related to the way that scalable energy storage is the transformative physical component driving changes in how the energy grids of the world will work in the future.

That conversation was undertaken between myself and Larry Smarr.

Larry was the perfect partner for this conversation. He is someone I have had the pleasure to have known in various contexts for some years now, and (as you will see in the video), we share some similar views on the topics concerned. I had a great time riffing with him on these topics.

The video of this conversation is available for your viewing pleasure here.

It is a 15 minute video that was excerpted from a half hour session at the Future In Review conference held in Park City, Utah in October 2015.

The Future In Review conference is pretty amazing – I’ve been a part of it for many years. This year I was (of course) wearing my Redflow hat loudly and proudly at the event 🙂

 

 

Tesla Model S as a software innovation platform

iphone version 1Back in 2007, I was fortunate to be in the audience in San Francisco’s Moscone Center when Steve Jobs stood up and released the first version of the Apple iPhone.

That device genuinely raised the bar. It was a watershed in the design and interaction model of a portable computing device. No mobile device company has designed a mobile phone or tablet device since then, without some level of reference to and comparison to the iPhone.

Model S is the product of a company lead through the rare talents of another visionary entrepreneur, Elon Musk.

When looking at this vehicle, it becomes immediately clear that this product – and its design team –  will have a comparable impact in the transport sector over the coming few decades.

Continue reading

Tesla Model S arrival

Its been a long time coming. Back in 2012 I ordered a Tesla Motors Model S, on the day they were announced. I believe that my car was order #69 in the world, and at the time there was no guarantee when – or if – they’d be sold in Australia.

A few weeks ago, and around 60,000 Model S vehicles later, my shiny new Pearl White and Carbon Fibre Black P85+ is finally in its home in Adelaide, South Australia.

Continue reading

15 Megabits Is Not Enough

There are a lot of bogus memes – false statements claimed to be statements of truth – that are doing the rounds about the Australian National Broadband Network.

In addition, as this classic xdcd cartoon says, it is always the case that… Someone Is WRONG On The Internet.

This post is about one particular bogus meme that I have noted in respect of the NBN. Continue reading

RMIT Talking Technology podcast

I had a nice chat with Garry Barker for an RMIT University Podcast series called “Talking Technology”.  We talked (yes, again 🙂 ) about my favourite hot-button items – startups, innovation and investment cycles and electric cars.

The release date for the podcast is 14 August 2014, and here it is:

https://itunes.apple.com/au/itunes-u/talking-technology/id463655283

 

Of startups and electric cars

Here is a recording of an interview I did with Charlie Brown for his “Life and Technology” show. This was aired on Radio 2GB on Saturday 9th August 2014.

 

This conversation was about two distinct topics – the challenges of starting a company in Australia and also about electric cars in this country.

You can also read more about Tesla and their cars – with some more thoughts from me as well on that topic, at the cybershack web site.